Title

Author

 By: Rick Brinkman, Rick Kirschner

Dealing with Difficult People
24 Lessons for Bringing Out the Best in Everyone
Rick Brinkman, Rick Kirschner

1.3MB

Format: PDF  |   Year: McGraw-Hill Professional, 2006   |   Pages: 127   |   Psychology

Learn how to disarm problem people, find common ground, and turn conflict into cooperation

In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people.

At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

There's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.

Difficult people are a fact of life. They blame, barrel over, whine, run away, or explode without notice. And the more you try to work with them, the harder they seem to work to screw up your plans.

The first step in learning how to work with problem people is to discover what makes them tick. Dealing with Difficult People explains where difficult people are coming from, and provides you with specific action steps you can take to neutralize their assaults and work successfully with them. Written by Dr. Rick Kirschner and Dr. Rick Brinkman, who teamed up more than 25 years ago to promote the health and well being of individuals, teams, and companies by empowering them with good communication skills, this entertaining and enlightening guidebook details: The four general intents that determine how people will react in any situation, and how to use them to understand the roots of a conflict Blending skills for reducing differences between yourself and a problem person Redirecting skills for using a growing rapport to change the trajectory of a problem interaction Personal techniques, from body posture to voice volume, for influencing behavior The 10 strategies for the 10 most difficult behaviors Projection strategies to motivate problem people to recognize their issues and change themselves

Your life is filled with people who frustrate you, enrage you, and battle with you every step of the way as you work to achieve your project and career goals. It's time you stopped fighting on their terms. Dealing with Difficult People gives you an innovative and psychologically sound program for understanding and working with all types of people, not matter how destructive their behaviors, by proactively using their own internal drivers to disarm them and create more productive interactions.

Similar Books

Dealing with People You Canít Stand By: Rick Brinkman, Rick Kirschner

Psychology

. EPUB

Dealing with People You Canít Stand
How to Bring Out the Best in People at Their Worst

Rick Brinkman, Rick Kirschner

Download
The Art and Science of Dealing with Difficult People By: David Brown

Psychology

. PDF

The Art and Science of Dealing with Difficult People
David Brown

Download
Thank You for Being Such a Pain By: Mark I. Rosen

Psychology

. EPUB

Thank You for Being Such a Pain
Spiritual Guidance for Dealing with Difficult People

Mark I. Rosen

Download
Dealing with Difficult People By: Roy Lilley

Psychology

. PDF

Dealing with Difficult People
Handle Aggression; Manage Conflict; Motivate Poor Performers

Roy Lilley

Download
How To Deal With Difficult People By: Gill Hasson

Psychology

. PDF

How To Deal With Difficult People
Smart Tactics for Overcoming the Problem People in Your Life

Gill Hasson

Download
Relationship Skills 101 for Teens By: Sheri Van Dijk

Psychology

. PDF

Relationship Skills 101 for Teens
Your Guide to Dealing with Daily Drama, Stress and Difficult Emotions Using DBT

Sheri Van Dijk

Download
Coping with Difficult People By: Robert M. Bramson

Psychology

. EPUB

Coping with Difficult People
Robert M. Bramson

Download
In Sheeps Clothing By: George K. Simon

Psychology

. EPUB

In Sheeps Clothing
Understanding and Dealing With Manipulative People

George K. Simon

Download
The International Encyclopedia of Depression By: Rick E. Ingram

Psychology

. PDF

The International Encyclopedia of Depression
Rick E. Ingram

Download
Stress, Health and Well-Being By: Rick Harrington

Psychology

. PDF

Stress, Health and Well-Being
Thriving in the 21st Century

Rick Harrington

Download

© 2010 - 2015 | PDF Books International